Troubleshooting

HomeWizard Climate Troubleshooting

My smartphone does not connect to the "FanSetup" Wi-Fi network
My smartphone does not connect to the "FanSetup" Wi-Fi network During setup the fan will create its own Wi-Fi network. Your phone connects to thi...
Fri, 10 Jul, 2020 at 11:12 AM
My smartphone does not connect to the "HeaterSetup" Wi-Fi network
My smartphone does not connect to the "HeaterSetup" Wi-Fi network During setup the panel heater  will create its own Wi-Fi network. Your ...
Tue, 14 Jul, 2020 at 10:14 AM
My smartphone does not connect to the "DehumidifierSetup" Wi-Fi network
My smartphone does not connect to the "DehumidifierSetup" Wi-Fi network During setup the Smart Dehumidifier  will create its own Wi...
Tue, 14 Jul, 2020 at 10:35 AM
Smart fan will not connect to WiFi
If your Smart fan does not connect to WiFi then this can be caused by a few factors.   If you are a Hyperoptic customer please follow this link: Hypero...
Wed, 8 Jul, 2020 at 3:07 PM
Smart Panel Heater will not connect to Wi-Fi
If your Panel Heater does not connect to Wi-Fi then this can be caused by a few factors. This article consists of the following parts; Wi-Fi frequency ...
Fri, 10 Jul, 2020 at 11:38 AM
I am with Hyperoptic and cannot connect to my smartfan
We are currently aware of some compatibility issues with the Hyperoptic internet service and the routers that are supplied with their network when setting u...
Thu, 9 Jul, 2020 at 9:10 AM
Reset the Smart panel heaters
You can reset the Princess Smart Glass Panel Heating as follows; If the panel is on. Turn the panel off by switching the red switch on the side. Power th...
Fri, 10 Jul, 2020 at 9:55 AM
Princess Smart Panel Heater - My heater won't install with the app
My heater won't install with the app! If, for some reason, your Princess Smart Panel heater (any model) fails to connect to your phone, p...
Fri, 10 Jul, 2020 at 10:43 AM
My Climate device often loses connection
Intro Follow this step-by-step guide if your HomeWizard Climate device often loses connection with WiFi. Step 1 Please make sure your ...
Wed, 21 Oct, 2020 at 3:51 PM
I have trouble logging in to the Climate app
Intro Follow this step-by-step guide if you have trouble logging in to the Climate app. Step 1 When you make a new HomeWizard account, ...
Wed, 28 Oct, 2020 at 11:53 AM