If your Panel Heater does not connect to Wi-Fi then this can be caused by a few factors. This article consists of the following parts;
Check your router
Check your internet connection
Disable your VPN connection
1. Wi-Fi frequency
There are commonly 2 frequencies for Wi-Fi networks; 2.4 GHz and 5 GHz. The Smart Panel Heater works on 2.4 GHz Wi-Fi networks. If you cannot seem to connect your product, it may be that your router's Wi-Fi network is set up to only use 5 GHz. Check your router's settings to enable the 2.4 GHz network.
There are commonly 2 frequencies for Wi-Fi networks; 2.4 GHz and 5 GHz. The smart Panel Heater works on 2.4 GHz Wi-Fi networks. If you cannot seem to connect your product, it may be that your router's Wi-Fi network is set up to only use 5 GHz. Check your router's settings to enable the 2.4 GHz network.
Usually your router uses the same Wi-Fi name (SSID) for both 2.4 and 5 GHz Wi-Fi networks, so in your list of available Wi-Fi networks you may still only see one network. Both the 5 GHz and 2.4 GHz network can be active during setup of your Smart Panel Heater. Since the Smart Panel Heater only works on 2.4 GHz it will also not show the 5 GHz network as an available option to connect to during setup.
2. Check your router
Check the label on the back of your router. There it might show you the name(s) of the Wi-Fi network(s) that it has set up and if it has a different name for the 2.4 GHz network. If your router has a different name for the 2.4 GHz network, then this is the network you should connect your Smart Panel Heater to.
3. Check your internet connection
If you have no active internet connection, the HomeWizard Climate App will not be able to link your Smart Panel Heater to your HomeWizard account. Please check if you have an active internet connection before starting the setup.
It might be that your phone is still connected to the Smart Panel Heater's Wi-Fi network due to a failed first connection attempt. Unplug the Panel Heater, then go into your phone's Wi-Fi settings and connect to your home Wi-Fi network. Plug the Panel Heater back in and try the setup again.
4. Disable your VPN connection
Disable your VPN connection on your phone if you have one enabled. The Panel Heater and your phone have to communicate locally over your Wi-Fi network during setup and VPN connections prevent this from happening.
After setup you can enable your VPN connection again.
The following configurations are not supported by the Panel Heater:
Enterprise-level security (EAP)
5 GHz networks
Wi-Fi names (SSIDs) with more than 31 characters
Wi-Fi networks with no password
Below are some links that may help get you on your way in your router's settings:
- Check the user manual of your router, look for information on “Wireless channel” or “Wi-Fi band” and follow the steps accordingly to ensure your router is producing 2.4GHz Wi-Fi.
- It may be required to temporarily disable 5GHz Wi-Fi during setup then enable it again after.
- Contact your Internet Service Provider for support on your router that they supplied you. This should be a free service and they can guide you through this process.
Need more help
Did you go through all of the steps mentioned above and you still could not add your Smart Panel Heater; Then contact our technical support desk.